Deliveroo Driver in Australia – Requirements, Pay Rate, Driver Support Contact and more

There are so many choices for Australians to get their favourites foods delivered only using a smartphone. Deliveroo is one of the first companies in the country to deliver food orders right at your doorstep.

The Deliveroo food delivery service was arrived in Sydney and Melbourne in 2015 as part of its global expansion, only two years after the company was founded in 2013. Currently, you can find this service in more than twenty cities across Australia.

To be able to compete with the biggest player in food delivery service – Uber Eats, Deliveroo is aggressively adding more supported restaurants. At the end of the first quarter of 2019, the number of restaurant partners in Deliveroo platform reaches 10,000 restaurants.

Where can I Register as a Deliveroo Driver?

As a global food delivery company, Deliveroo has been operated in more than 500 cities in 14 countries around the world. Australia is one of the biggest markets as it has served more than 20 cities and cooperated with more than 10,000 restaurants around the country.

The following are some cities and suburbs where you can order food via Deliveroo app as well as become a delivery partner to get additional income.

Deliveroo Driver Requirements Australia

To be accepted as a Deliveroo driver in Australia, you have to meet various requirements, whether it is personal and vehicle requirements which have been determined by the company. In addition, there are also some additional requirements that are useful to support driver activities while working on deliveries.

Deliveroo Driver Requirements on Website

Personal Requirements
This specific requirement is useful to find out more about you in person and to check whether you are eligible to deliver with them and whether your personal documents comply with the state’s rules.

• You must be at least 18 years old, it’s the minimum working age required by law for an individual to work.
• Having a document that shows you are an Australian citizen which can be a birth certificate, citizenship certificate or Australian Passport. For non-citizens, you must be able to have a valid VISA that provides work rights.
• You may have to pass an online background check, they will do an online crime check against your personal information.
• As independent contractor yang delivering food using the digital platform, you’re required to apply for ABN (Australian Business Number).
• You must have a Full Australian or International Driver’s License to be able to deliver with a motorbike, scooter or car. A learner or probationary licence is accepted for scooter and motorcycle.

Vehicle Requirements
If you plan to deliver food with a car, motorbike or scooter. You must provide additional documents relating to the legality of your vehicle.

• The vehicle must be in good condition and Comply with every vehicle rules.
• Vehicles must be registered in Australia, proven by a vehicle certificate.
• The vehicle must have a valid insurance policy, it can be a CTP (Comprehensive Third Party) or Comprehensive Insurance.

Additional Equipments
To support you when delivering food, Deliveroo gives you access to high-quality delivery equipment for free. The equipment that you get will differ depending on the vehicle you are using.

• Driver jacket (bike and scooter only)
• Thermal bag small or large
• Cube backpack (scooter), roll top backpack (bicycle)
• Car, scooter or bike phone mount

Deliveroo Driver Sign Up

If you are interested in delivering with Deliveroo, you can register online via Deliveroo official registration page. Before registering, make sure you have all the documents needed for both personal and vehicle docs.

After submitting your information, you will get feedback from them within a few days, depending on how many driver applications they are currently processing.

Account approval duration is also determined by the area you have selected to work for. When Deliveroo thinks that a city or suburb have enough active drivers, there is a possibility that your application will take longer to be activated.

Deliveroo Driver App

Once your application is received, you will get an email from them that contains information about what you should do next. At this stage, you are ready to deliver with Deliveroo and you can download the driver app that suits your device’s operating system.

For your info, they named their driver app as Deliveroo Rider app which you can download at Apple App Store and Google Play Store. However, if you do not find the app, make sure that your current App Store and Play Store country or region has been changed to Australia.

Because as we know, their services are not available in all countries. So if you come from outside Australia you have set up your country account to be able to download and update the app.

Deliveroo Driver Pay Australia

How Deliveroo works is slightly different from the biggest player in the country, Uber Eats where you can work whenever and wherever you want. With Deliveroo you have to book sessions to schedule your delivery job, you could book any available sessions for today, tomorrow or even next week.

This job scheduling also implemented by other apps such as Menulog and DoorDash, the main goal is to limit the number of drivers who work in an area within the city so that every driver who works at that time has a bigger chance to get delivery orders.

How much money you can make with Deliveroo depends on several things such as how many sessions you have booked as well as the delivery time and distance that determines the delivery fee you will get. You can see the available sessions in the Planner section of the rider app.

Inside the rider app, you can find a Driver Statistics that measure your working performance with the platform. The better your statistics, the more available sessions that you can book.

Deliveroo rider Statistics are measured based on several things such as your percentage of sessions you have attended, percentage of bookings you have cancelled with less than 24-hours notice and number of sessions you have worked during the busiest times (19.00-21.00 Friday, Saturday, Sunday).

According to indeed.com, the average Menulog driver weekly pay in Australia is around $1,300. To be able to earn such income, it is likely that you have to work more than 40 hours a week and focus only with one delivery platform every day.

Deliveroo Driver Contact

A delivery driver often deals with various problems when pick-up or delivering an order. A common problem is long wait or long queues at restaurants or maybe cannot find and contact Deliveroo customers to give their food orders.

Don’t worry, they have provided an exclusive line for Deliveroo drivers to be able to contact the support team during live orders. Drivers can access in-app rider chat for real-time assistance. If you are not satisfied with the chat support response time, you still have the option to directly call support at 1800 766 435 and choose option 1.

For any other driver questions, you can also access the webchat feature at the official Deliveroo Help Center page. In addition, you can also make calls to 1800 766 435 and choose option 2, call support only available on Monday – Friday 14:00 – 16:00.